Privacy Policy – How ph794 Protects Your Information

1. Introduction and Scope

ph794 Gaming Corporation (hereinafter "ph794," "we," "us," or "our") is committed to protecting the privacy and personal information of all users (hereinafter "you," "your," or "User") who access and use our online casino platform located at https://ph794.cam, including any associated mobile applications and services (collectively, the "Platform" or "Services").

This Privacy Policy constitutes a legally binding agreement that governs the collection, use, processing, storage, disclosure, and protection of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and other applicable Philippine and international data protection laws and regulations.

By creating an account, accessing the ph794 Platform, or using any of our Services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with any provision of this Privacy Policy, you must immediately discontinue use of the Platform and refrain from providing any personal information.

2. Information We Collect

2.1 Personal Information Provided Directly by You

When you register for an account on ph794, we collect the following categories of personal information that you provide directly:

Account Registration Information:

• Full legal name (first name, middle name, last name)
• Date of birth and age verification data
• Gender
• Email address
• Mobile telephone number
• Complete residential address (street, barangay, city, province, postal code)
• Nationality and country of residence
• Preferred username and password
• Security questions and answers
• Preferred language and currency settings

Identity Verification Documents (KYC/AML Compliance):

• Government-issued photo identification (passport, driver's license, Philippine national ID, UMID, SSS ID, postal ID)
• Proof of address documents (utility bills, bank statements, government correspondence)
• Selfie photographs holding identification documents
• Signature samples
• Taxpayer Identification Number (TIN) for certain transaction thresholds

Financial and Payment Information:

• Bank account details (account number, bank name, account holder name)
• E-wallet account information (GCash number, Maya account details)
• Credit/debit card information (card number, expiration date, CVV, cardholder name)
• Payment transaction history and records
• Deposit and withdrawal amounts, dates, and methods
• Source of funds documentation when required by regulation

Communications and Correspondence:

• Customer support inquiries and chat transcripts
• Email correspondence with ph794
• Survey responses and feedback submissions
• Marketing preference selections
• Complaint records and dispute documentation

2.2 Information Collected Automatically

When you access and use the ph794 Platform, we automatically collect certain technical and behavioral information through cookies, log files, and similar technologies:

Device and Technical Information:

• IP address and geolocation data
• Device type, model, operating system, and version
• Browser type, version, and language settings
• Screen resolution and display characteristics
• Unique device identifiers and advertising IDs
• Mobile network information and carrier details
• Time zone settings and system configuration

Usage and Behavioral Data:

• Pages visited, features accessed, and navigation patterns
• Click-through rates and interaction metrics
• Session duration and frequency of visits
• Referring URLs and exit pages
• Search queries within the Platform
• Games played, bet amounts, and gaming session details
• Bonus claims and promotional engagement
• Timestamps and date/time of all Platform activities

Gaming and Transaction Data:

• Complete betting history and wagering patterns
• Game outcomes, wins, and losses
• Account balance fluctuations and fund movements
• Bonus usage and wagering requirement progress
• Deposit and withdrawal transaction records
• Risk assessment and fraud detection scores

2.3 Information from Third-Party Sources

We may collect additional information about you from third-party sources to verify your identity, prevent fraud, and comply with legal obligations:

• Identity verification service providers and KYC/AML databases
• Credit reference agencies and fraud prevention services
• Payment processors and financial institutions
• Social media platforms (if you choose to connect your accounts)
• Publicly available databases and government registries
• Marketing partners and affiliate networks
• Regulatory authorities and law enforcement agencies

3. How We Use Your Information

ph794 processes your personal information for the following lawful purposes in accordance with the Data Privacy Act of 2012 and applicable regulations:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your ph794 player account
• Processing your registration and verifying your eligibility to use our Services
• Authenticating your identity during login and session management
• Providing access to casino games, live dealer tables, and other gaming features
• Processing deposits, withdrawals, and other financial transactions
• Managing your account balance, bonuses, and loyalty rewards
• Calculating and crediting winnings or debiting losses
• Applying wagering requirements and bonus terms

3.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing requirements and regulatory obligations
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) verification
• Age verification to prevent underage gambling (21+ requirement)
• Reporting suspicious transactions to regulatory authorities
• Maintaining audit trails and transaction records for regulatory inspection
• Responding to lawful requests from government agencies and law enforcement
• Complying with tax reporting obligations and financial regulations
• Enforcing responsible gaming policies and self-exclusion programs

3.3 Fraud Prevention and Security

• Detecting, preventing, and investigating fraudulent activities
• Identifying duplicate accounts and bonus abuse
• Monitoring for collusion, chip dumping, and prohibited gameplay patterns
• Assessing risk profiles and implementing security controls
• Protecting against unauthorized access, hacking, and cyber threats
• Verifying the legitimacy of payment methods and fund sources
• Preventing money laundering and terrorist financing

3.4 Customer Support and Communication

• Responding to customer inquiries, complaints, and support requests
• Providing technical assistance and troubleshooting issues
• Resolving disputes and investigating player complaints
• Notifying you of account activity, transaction confirmations, and security alerts
• Sending important service announcements and policy updates
• Administering surveys and collecting feedback to improve our Services

3.5 Marketing and Promotional Communications (with Consent)

• Sending promotional offers, bonuses, and special deals via email or SMS
• Personalizing marketing content based on your gaming preferences
• Informing you of new games, features, and platform updates
• Inviting you to participate in tournaments, competitions, and events
• Providing loyalty program updates and VIP rewards

You may opt out of marketing communications at any time by adjusting your account preferences or clicking "unsubscribe" in promotional emails. Opting out will not affect essential service communications.

3.6 Platform Improvement and Analytics

• Analyzing user behavior and gaming patterns to enhance user experience
• Conducting statistical analysis and performance monitoring
• Testing new features and optimizing Platform functionality
• Understanding demographic trends and user preferences
• Improving game selection, user interface design, and navigation
• Developing new products, services, and gaming content

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and applicable data protection regulations, ph794 processes your personal information based on the following legal grounds:

4.1 Contractual Necessity

Processing is necessary to perform our contract with you (the Terms and Conditions) and to provide the gaming services you have requested. This includes account management, payment processing, and service delivery.

4.2 Legal Obligation

Processing is required to comply with legal and regulatory obligations, including KYC/AML verification, age verification, tax reporting, PAGCOR licensing requirements, and cooperation with law enforcement authorities.

4.3 Legitimate Interests

Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, platform improvement, analytics, and direct marketing (subject to your opt-out rights). We conduct balancing tests to ensure our legitimate interests do not override your privacy rights.

4.4 Consent

For certain processing activities not covered by other legal bases (such as optional marketing communications), we rely on your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5. Data Retention and Storage

5.1 Retention Periods

ph794 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

Data Category	Retention Period
Account registration and profile data	Duration of account + 7 years after closure
Transaction records and financial data	10 years (regulatory requirement)
KYC/AML verification documents	7 years after account closure
Gaming history and bet records	7 years (audit and dispute resolution)
Customer support communications	5 years
Marketing consent records	Duration of consent + 2 years
Security and fraud investigation logs	7 years
Website cookies and tracking data	Up to 13 months

5.2 Data Storage and Location

Your personal information is stored on secure servers located within the Philippines and in data centers operated by trusted third-party service providers. All data storage facilities implement industry-standard physical, technical, and administrative security controls.

We may use cloud-based storage solutions provided by reputable international vendors with operations in Southeast Asia. These vendors are contractually required to comply with Philippine data protection standards and to process data only according to our instructions.

5.3 Secure Deletion and Disposal

When retention periods expire or when you request deletion of your data (subject to legal exceptions), we securely delete or anonymize your personal information using industry-standard data destruction methods. Anonymized data may be retained indefinitely for statistical and analytical purposes.

6. Information Sharing and Disclosure

ph794 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business and legal purposes:

6.1 Service Providers and Business Partners

• Payment Processors: GCash, Maya, banks, and other financial institutions to process deposits and withdrawals
• Identity Verification Providers: KYC/AML service providers to verify your identity and comply with regulatory requirements
• Game Providers: Third-party software developers who supply casino games and live dealer content
• Cloud Hosting Services: Infrastructure providers who host our servers and databases
• Customer Support Platforms: Live chat software and ticketing systems used to provide customer service
• Analytics and Marketing Tools: Platforms that help us understand user behavior and deliver targeted content
• Fraud Prevention Services: Security vendors that help detect and prevent fraudulent activity

All service providers are bound by strict confidentiality obligations and data processing agreements that require them to protect your information and use it only for specified purposes.

6.2 Regulatory Authorities and Law Enforcement

We may disclose your personal information to regulatory bodies, government agencies, and law enforcement authorities when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with PAGCOR licensing and reporting obligations
• Requested by tax authorities for tax compliance purposes
• Required to investigate or prevent illegal activity, fraud, or threats to public safety
• Necessary to cooperate with anti-money laundering and counter-terrorism financing efforts

6.3 Business Transfers and Corporate Transactions

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding involving ph794, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on the Platform before your information becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent to do so, such as when you choose to connect your social media accounts or participate in third-party promotions.

6.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. Such data is not considered personal information under applicable law.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, provide functionality, and deliver analytical information to website operators. ph794 uses cookies and similar tracking technologies to enhance your experience and improve our Services.

7.2 Types of Cookies We Use

Essential Cookies (Strictly Necessary)

These cookies are required for the Platform to function properly and cannot be disabled. They enable core functionality such as user authentication, session management, security features, and load balancing. Without these cookies, certain services cannot be provided.

Performance and Analytics Cookies

These cookies collect information about how you use the Platform, including pages visited, time spent, and navigation patterns. We use this data to analyze performance, identify technical issues, and improve user experience. Analytics cookies do not collect personally identifiable information in most cases.

Functionality Cookies

These cookies remember your preferences and settings, such as language selection, display options, and favorite games. They enhance your experience by personalizing the Platform based on your choices.

Marketing and Advertising Cookies

These cookies track your browsing activity to deliver personalized advertisements and promotional content relevant to your interests. They may be set by ph794 or by third-party advertising networks. You can opt out of marketing cookies through your browser settings or our cookie consent manager.

7.3 Other Tracking Technologies

In addition to cookies, we may use:

• Web Beacons (Pixel Tags): Small graphic images embedded in web pages or emails to track user interactions and measure campaign effectiveness
• Local Storage: Browser storage mechanisms (e.g., HTML5 local storage) to store data locally on your device
• Session Replay Tools: Technologies that record user interactions to help troubleshoot technical issues (with appropriate data masking)
• Mobile SDKs: Software development kits in mobile applications that collect device information and usage data

7.4 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of the ph794 Platform and prevent you from accessing certain features. For detailed instructions on managing cookies, consult your browser's help documentation.

8. Data Security Measures

ph794 implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

8.1 Technical Security Controls

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard algorithms.
• Firewall Protection: Multi-layered firewall systems monitor and filter network traffic to prevent unauthorized access.
• Intrusion Detection and Prevention: Advanced monitoring systems detect and respond to suspicious activity in real-time.
• Secure Authentication: Multi-factor authentication, password hashing, and session management controls prevent unauthorized account access.
• Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments.
• Malware Protection: Anti-virus and anti-malware systems protect servers and infrastructure from malicious software.

8.2 Physical Security Measures

• Data centers with 24/7 surveillance, access control systems, and biometric authentication
• Restricted physical access to servers and equipment
• Environmental controls (fire suppression, climate control, power redundancy)
• Secure disposal procedures for hardware containing sensitive data

8.3 Organizational and Administrative Controls

• Access Controls: Personal information is accessible only to authorized employees and service providers on a need-to-know basis.
• Employee Training: Regular data protection and security awareness training for all staff members.
• Confidentiality Agreements: All employees and contractors are bound by strict confidentiality obligations.
• Incident Response Plan: Documented procedures for responding to data breaches and security incidents.
• Vendor Management: Due diligence and contractual safeguards for third-party service providers.

8.4 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, ph794 will notify affected users and relevant authorities in accordance with the Data Privacy Act of 2012. Notifications will be made within 72 hours of discovering the breach and will include information about the nature of the breach, likely consequences, and measures taken to address the incident.

9. Your Privacy Rights

Under the Data Privacy Act of 2012 and applicable data protection regulations, you have the following rights regarding your personal information:

9.1 Right to Information

You have the right to be informed about the collection and processing of your personal data. This Privacy Policy serves to fulfill that obligation, but you may request additional information about specific processing activities at any time.

9.2 Right to Access

You have the right to obtain confirmation of whether ph794 is processing your personal information and, if so, to access that information and obtain copies of the data. You may request access by contacting our Data Protection Officer.

9.3 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or update of that information. You can update most account information directly through your account settings or by contacting customer support.

9.4 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when:

• The information is no longer necessary for the purposes for which it was collected
• You withdraw consent (where consent was the legal basis for processing)
• You object to processing and there are no overriding legitimate grounds
• The information has been unlawfully processed

This right is subject to exceptions when we are required to retain information to comply with legal obligations, exercise legal claims, or for archiving purposes in the public interest.

9.5 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

9.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

9.8 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information for the NPC:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: https://www.privacy.gov.ph

9.9 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. We may require proof of identity before processing your request to ensure data security.

10. International Data Transfers

ph794 primarily operates within the Philippines and stores data in Philippine data centers. However, some of our service providers and business partners may be located outside the Philippines, which may result in international transfers of your personal information.

When we transfer personal information internationally, we ensure that:

• The recipient country has been determined by the National Privacy Commission to have adequate data protection standards, or
• We implement appropriate safeguards such as standard contractual clauses, binding corporate rules, or other approved transfer mechanisms
• The transfer is necessary for the performance of our contract with you or for the establishment, exercise, or defense of legal claims

By using the ph794 Platform, you consent to the transfer of your personal information to countries outside the Philippines under the conditions described above.

11. Children's Privacy

The ph794 Platform is intended exclusively for users who are twenty-one (21) years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the legal gambling age.

If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our systems and terminate the associated account. Any winnings from underage accounts will be forfeited.

Parents and guardians who believe their child has provided personal information to ph794 should contact us immediately at [email protected] so we can take appropriate action.

We implement age verification procedures during registration and may request additional proof of age at any time. ph794 is committed to preventing underage gambling and complies with all applicable child protection laws.

12. Changes to This Privacy Policy

ph794 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this document
• Notify you via email to the address associated with your account
• Display a prominent notice on the Platform upon your next login
• In some cases, request your renewed consent if required by law

Your continued use of the ph794 Platform after the effective date of any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

For significant changes that materially expand our rights to use your personal information, we will provide at least thirty (30) days' advance notice and may require explicit consent before the changes take effect.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the information below:

Data Protection Officer

ph794 Gaming Corporation
Data Protection Officer
Metro Manila, Philippines

Email: [email protected]
Customer Support: [email protected]
General Inquiries: [email protected]

Regulatory Authority

ph794 is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). For regulatory inquiries or complaints, you may contact PAGCOR directly:

Philippine Amusement and Gaming Corporation (PAGCOR)
PAGCOR Main Office
New PAGCOR Building, Roxas Boulevard corner Dr. J. Quintos Street
Malate, Manila 1004, Philippines
Tel: +63 (2) 8526-2600
Website: https://www.pagcor.ph

Acknowledgment: By using the ph794 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein. This Privacy Policy was last updated on January 15, 2025 (Version 3.1).